Return Policy

Policies

PURCHASES MADE IN STORE - RETURN POLICY
We hope you love everything that you purchase from Naturally Wood Furniture. We do our best to make sure you have all the information you need to make the best decision. That being said, we understand that from time to time circumstances come up that require items to be returned and we want you to know that we are here to help before, during and after your purchase.

You may return your furniture purchase within 48 hours of receipt, only if it is in original condition. A 20% stocking fee may be charged based on the total invoice amount. Special Orders cannot be cancelled if the order is in production or shipped. Special Order Sales are final and not eligible for cancellations, returns or exchanges. All payments on special orders are non refundable. Be sure all special orders your purchase will fit on the area you will be placing them in your home. If you need help with dimensions or would like a Naturally Wood team member to come and measure for you, call us at 219-872-6501.

Damaged Items
We take great care to make sure your new favorite household item reaches you in pristine condition. However, we know that sometimes accidents happen and we are here to help. We will gladly replace any items that are damaged or defective on arrival. Please call us at 219-872-6501 to speak to a customer service representative. 

Clearance and As Is Items
Due to limited quantities and deep discounts on Clearance and known issues involved with any As Is item, these items are considered non-returnable. If you receive a Clearance item that is damaged, we will do everything in our power to repair it, however, due to limited quantities this may not always be possible. 

Layaway Policy

All layaway's are considered final sales. You may layaway anything in the store for up to 90 days with a minimum of 25% down. Layaway's over 30 days are subject to a 2% per month or $10.00 minimum charge. Layaway's left over 90 days will be returned to stock, and a 25% restocking fee will be charged based on the total of the invoice. A store credit will be issued for any remaining balance. Clearance item layaway's are good for 30 days and require 50% deposit. 

Warranty Claim Policy

All GBS warranty claims must be made with the following paperwork. 1.Original Invoice. 2. Warranty Paperwork. Without these items we cannot process your warranty claim. It is your responsibility to keep all warranty paperwork. 

privacy policy

Naturally Wood Furniture respects the privacy of our customers on this site. Personal Information is only collected and used in accordance with this privacy policy. You can always visit the Naturally Wood website without using any personal data such as names email addresses etc. We only collect personal data if you submit it via one of our forms. By providing your email address and name, a customer may receive emails from Naturally Wood Furniture Center. You may opt out of these at any time. 
 
Naturally Wood Furniture doe snot share your information with third parties. This site does contain links to other websites. Clicking these links doe snot transfer any information to third parties or other practices. 
 
We may disclose the personal information we collect through this site when we believe such release is necessary in order to comply with the law.  
 
By using this site, you consent to our privacy policy. We reserve the right to change this online privacy policy at any time and will do so by posting the updated version on this page.